INTRODUCTION
The website www.lovelystore.gr is an online store selling products and services via the Internet (hereinafter referred to as "online store" or "website" or "website") created and operated by the COMPANY under the name "ATHANASOPOULOS IOANNIS NIKITAS" based in KALAMATA - MESSINIAS, ANAGNOSTARA street no. 57, and is legally represented, with A.F.M 070628289 and D.O.Y. KALAMATAS, electronic contact address info@lovelystore.gr, telephone service line of the online store: +30 2721063300, (hereinafter for the sake of brevity called the "Company"). The following terms and conditions will apply to the use of the online store with the "LOVELY" brand, which is located at lovelystore.gr. Every user who enters and transacts or makes use of the services of the online store (hereinafter referred to for short as "visitor" or "user" or "customer" depending on whether he is limited to visiting the store only or also orders and purchases products and services) deemed to consent to and unconditionally accept the terms below set forth herein, without any exception. If any user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store. However, any action taken by the user in the online store, such as browsing it, subscribing to the Company's newsletter, or purchasing products, is considered as unconditional acceptance of these Terms of Use.
1. GENERAL TERMS
1.1 The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the online store page. Any modifications will be effective from the date they are posted on this website. It is clarified that any change to these Terms of Use does not include orders that the customer has already placed in our online store, before the changes come into effect in accordance with the above. The use of lovelystore.gr after the above-mentioned amendment is considered acceptance of the Terms of Use, as amended.
1.2 Applicants become official members after registering on the lovelystore.gr website. The Company is entitled without justification and/or for reasons of legality (such as indicatively due to a previous violation of these Terms and Conditions, due to illegal behavior, etc.) to refuse a member's request to provide any of the Services or to conduct transactions with the company.
1.3 If you wish, you can subscribe to our company's newsletter list. Registration is also possible for non-members.
2. USER REGISTRATION
2.1 User registration at lovelystore.gr is optional. Each customer registers only once. The customer, using the unique combination of Email,Address ("EMAIL") and Password that he has chosen and declared, has the following possibilities:
• To see the contents of his shopping cart ("My Cart"). The products that the customer has chosen to order are displayed in the Cart. The customer can order products, which can be reviewed or changed (delete items, change quantities) at any time until the order is completed.
• To complete his order and pay by choosing one of the payment options provided by the online store.
• To see his old orders.
• To modify the Customer Details of his Account.
2.2 User registration and participation is free, personal, non-transferable and non-assignable. The user is responsible for the information he provides to the Company and the website relies solely on his statements regarding his personal information. The information entered during registration must be complete, true and up-to-date. In case of registration of a legal entity as a user, the name of the person in charge of contact must be mentioned as well as the full name of the legal entity. In the event of a change of information, the user is obliged to immediately inform lovelystore.gr of his new information so that it is always complete and true.
2.3 The personal information provided by the user during registration is processed by the Company exclusively for the purpose of (a) creating an account on lovelystore.gr, (b) communicating with him regarding the transactions between them (e.g. to ensure the possibility of communicating with him, for the completion, shipment and delivery of his order, for his payment and secure financial transaction) and (c) for sending him informational, advertising and promotional material regarding the products and services of the Company, including its collaborations with third parties. Regarding the collection and processing of personal data, the terms and provisions of the Personal Data Protection Policy apply.
2.4 By registering in accordance with the above, the user gives his express consent to the collection and processing of his data based on these Terms of Use and the Privacy Policy, which Terms and Policies he declares that he has read, understood and fully accepts and unconditionally. He has the possibility at any time to withdraw his consent for the collection and processing of his personal data that he has granted us in accordance with the above, by deleting the user by sending a relevant email to the address info@lovelystore.gr. He has the possibility, at any time, to have access to his data, or he can also at any time request the immediate deletion or correction of his data, their temporary non-use by lovelystore.gr, their blocking or non-transmission, following the same email sending process as above. Personal data are not communicated to any third party and are managed exclusively by the company for specific purposes.
3. DESCRIPTION OF TRANSACTIONS & SERVICES
3.1 The Company's online store displays, promotes and resells products of the company and/or products of suppliers with whom it cooperates. A supplier is understood within the meaning of Law 2251/1994 on consumer protection, as well as any producer/packer, importer/distributor, as defined in more specific legislative provisions (hereinafter "suppliers" for brevity). The company reserves the right to freely choose the products it displays on its Website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may choose and carry out freely as well as modify, renew and/or withdraw at any time and without prior notification and/or meeting a deadline under the condition of notification of users as and where legally provided.
3.2 In any case, it is pointed out that the description of the components of the suppliers' products and, in general, the information included in the indications on the products and their production and expiry dates are made by the suppliers themselves whose details are written on the product and that the Company (which participates in the distribution chain only as an intermediary or final seller) does not and is not in a position to check or be responsible for the truth or accuracy of these.
4. SECURITY POLICY
You can find our Security Policy, which explains how we will use your information, in the section entitled "Security Policy". By using this Website, you agree to the contents of this section and warrant that all data you provide is accurate, true and up-to-date.
5. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
5.1 Our website is the official website of the Company. The intellectual property rights in all software and content accessed by you on or through this Website remain the property of the Company or its licensors and are protected by international copyright laws and treaties. All such rights belong to the Company and its licensors.
5.2 Under no circumstances should the display and presentation of the content of the Website be perceived as a transfer and/or assignment of a license and/or right to use it. You may save, print and display the available content solely for personal use. You may not publish, manage, distribute, in whole or in part copy, transfer, process, store, republish, modify or otherwise reproduce, in any form, any part of the content or copies of the content provided to you or displayed on this Website nor you may use this content in connection with any business or commercial activity unless you have received written permission from the Company. It is also not permitted to modify, translate, reconstruct or create derivative works using any software or accompanying documentation offered by the Company or its license providers. Additionally, you have no license or consent to use, in any manner, the Company's trademarks and you agree not to use such marks, or any similarly colored marks, without its written permission.
5.3 Photographic representation of our products.
We have made every effort to ensure a realistic and accurate photographic representation of our products sold through our Website. However, due to technological limitations, these photos may differ from the actual condition, shape and image of the products.
5.4 We do not invoke or guarantee the accuracy or reliability of any information or content relating to any products or services, software or advertisements contained on, distributed through, or obtained from this Website as well as third party content to which you refer via hyperlinks from Website or which the Website gives you access to.
5.5 Permission to access the website
We hereby grant you a limited license to access and make personal use of this Website, but not to download or modify it or any part thereof, except with the Company's express written permission. This license does not permit any resale or commercial use of this Website or its content, any collection and use of any product catalogs, descriptions or prices, any derivative use of this Website or its content, any downloading or copying of account information for the benefit of another merchant or any use of data mining tools, robots or similar data collection and extraction tools. However, as visitors to the website you have the exclusive right to download the recipes presented on the website free of charge, for your personal use only.
5.6 You may not reproduce, duplicate, copy, sell, resell, visit or otherwise exploit this Website or any part of it for any commercial purpose without our express written permission. We have exclusive rights to our company's domain name and all trademarks appearing on our website are properly protected by law.
5.7 You may not use frames or framing techniques to enclose any trademark, logo or other proprietary information (including video, images, text, page layout or format) of the Company and its affiliates Website without our written consent. You may not use any "meta tags" or any other "hidden text" based on the Company's or its affiliates' brand names or trademarks without our express written consent. In case of unauthorized use, the license granted by the Company ceases to be valid. You may not use any logo or other proprietary graphics or trademark of the Company or open source code or part of the link without our prior written consent.
6. TERMS OF SALE
6.1 The presentation for sale of the products and services on our Website has the character of an invitation to the users to submit a contract proposal and such presentation does not in any way constitute a commitment by the company for the availability and adequacy of the displayed products and services (127 of the Civil Code ). By placing an order, you agree that you are purchasing a product subject to these terms and conditions. At the moment we only deliver products within Greece and the other member states of the European Union.
6.2 In order to serve you better and better and to facilitate your future purchases during your first order you register as a user of the Website by filling in all your personal information requested in the respective registration form subject to article 1.2 above. Then, each time after completing your purchases, you fill in all the details of your order request that appear on the order form. All the data you send to our company are managed only by authorized company personnel and fall under the Privacy Policy that our company maintains and are collected and processed with complete security and diligence and only after your express consent that you provide by sending it above form. In any case, every time you send a request to order to our company, you must first have accepted these "Terms and Conditions", which govern the transactions between us in their entirety as referred to in article 1 above. You can also submit your order as a non-identified user (GUEST USER), without having to register as a user of the Website.
6.3 In order to fully inform you and to protect you as much as possible from unforeseen incidents, orders are completed as follows:
i. Upon completion of your order request, your overall consolidated order is displayed, including all of its details. If you then proceed to the stage of completing your order, you are connected to the third party payment service provider in order to complete the repayment of the agreed price under the terms of the next subsection (ii). Upon successful completion of the payment, you will receive an automated order confirmation message, which will be sent to the email address (e-mail) you have provided to us. If you choose to pay for your order by cash on delivery (cash on delivery is only valid within Greece) then you will receive the order confirmation on the basis of which the products will be delivered to you subject to the appropriate payment upon delivery and subject to article 6.11 below and under see the terms of article 10 below. In case of choosing "deposit to bank account" of the Company, the order is not executed until the company's bank account is credited.
ii. Our Company, for the greatest possible security of transactions, may (but is not obliged to) conduct a check through the payment service providers cooperating with it as to the correctness of the payment details you send us (when it comes to payment by credit card or through a third party on payment service provider line) during the stage of completing your order and connecting with the third party payment service provider may reject your order if it is found or there is the possibility that there is any problem in relation to these details.
6.4 Your order will then proceed to collection for processing and you will be sent an email when the products have been routed for dispatch to the delivery address (or in the case of multiple deliveries to delivery addresses) which you have declared or received from our physical store. Your delivery of products is governed by the Terms of Article 8 below.
6.5 In the event that for any reason it is found that there is an unexpected shortage from the suppliers of any of the products you placed in the order and/or that a product will be available after the delivery time indicated in our online store or that there is a problem in relation with the products included in your request, then our Company will make every effort to contact you either by message to the email address (e-mail) you have provided to us or by direct telephone contact with you through a representative of (either in all the above ways) in order to consult with you about any modification, correction or cancellation of your order. If it is not possible to contact you for a period of 7 calendar days, then your order will be executed where there is availability and will be canceled for the remaining part. In any case, any modification to your order will be sent to you again with a new message to the e-mail address (e-mail) you have given us, and this message will also constitute the confirmation of your order on the basis of which the order will be executed your. Products will then be shipped in accordance with Article 8 below.
6.6 It is clarified that the dispatch time may vary depending on the availability of the products and the commitment of the suppliers in relation to the delivery time (we source the majority of our products from the region of origin/their suppliers), therefore any delay on the part of the suppliers will delay the shipping time from us. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility. For orders within Greece, the delivery usually takes place within 2-5 working days from the confirmation of the shipment. For orders within the European Union (not including Greece), delivery is usually made within 5-8 working days after shipment confirmation. For further information, please read article 8 of our company's Delivery Policy.
6.7 After the confirmation e-mail you can use the order tracking tool we provide at any time through the "My Account" section on the Company Website. Additionally, we will notify you of the status of your order by email.
6.8 To make a transaction on our Website you must be over 18 years of age. Visitors under the age of 18 are not allowed to exchange data and any information with us. When you place an order, you undertake that all the information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order and that there is sufficient balance to cover the cost of the products. In any case, the Company reserves the right to carry out the checks referred to in article 6.3. ii) above.
6.9 Please note that due to the nature of some of our products, which are perishable or expiring products, or perishable and therefore sensitive products, it is the customer's responsibility to follow the instructions provided on their packaging product. Likewise, due to the nature of the products offered, we do not accept responsibility in the event that the product(s) are not received by the customer on the day of delivery through their own fault, i.e. on the first delivery attempt. The Company reserves the right to change the specifications listed on its website at any time with respect to any product without prior notice. All products are for personal use only and not for resale.
6.10 When you place an order, you will receive an email confirming that we have received and accepted your order. The contract for the purchase of the products will only be drawn up after your payment has been approved and your credit/debit card has been charged or the Company's account has been credited by deposit to a bank account. In case of cash on delivery or payment in cash from our physical store, the products are delivered with retention of title (cash on delivery is only valid for deliveries within Greece, while cash payment is valid in case of receipt of your order from our physical store). In case of "deposit into the company's bank account", the order is not executed until the company's bank account is credited. It should be noted that payment by cash on delivery or cash or deposit to a bank account is only possible in euros. Also, if your order includes the purchase of a Gift Card, it is not possible to pay by cash on delivery or by cash or deposit into a bank account.
6.11 During the progress of the execution of your order you will receive a series of automated electronic messages (e-mails), which will report the progress of your order.
i) These messages relate to the following steps:
a) Order confirmation: as provided in article 6.4 and 6.5. above.
b) Order processing: When the products of the order have been collected and dispatched to your place which will be accompanied by the shipping slip.
c) Pending orders: If any of the products in your order have not been collected and are still pending, we will contact you about this.
d) Canceled: In the event that your order has been canceled for the reasons stated in these Terms.
ii) Also in the event that there is any pending or problem during the processing of your order, then you will be sent a corresponding email (e-mail) and/or we will contact you on the telephone numbers you have given us during registration or registration of the order on our website. By sending a request for an order, you agree to receive the above notifications, which are a condition for the correct progress of your order. These emails (e-mails) we invite you to ensure that they can reach you and that you keep them throughout the duration of our transaction. It is your responsibility, in case you do not receive the relevant e-mails, to contact our Customer Service Department through the Contact Us section. The parties agree and accept that the communication described in article 6.12 and the way it is carried out (via e-mail or telephone communication) also covers the legal requirements for informing you in writing, notifying you, confirming your order, where and when the law requires it. In the event that you wish to express objections, or to provide you with clarifications about the content of an e-mail message (e-mail) you have received as above, or for any other reason, you can contact our Customer Service Department through the section "Contact us".
6.12 In case of your telephone order on your own initiative following your call to the Customer Service department, you accept the following:
i) your calls, as we inform you at the beginning of each of our telephone conversations, are recorded for security reasons but also for reasons that serve the correct execution of your orders. It is expressly clarified that the statement of your credit card number, or any other element concerning your financial information is not stored by our system.
ii) The payment of your order can be made either by credit card, or by depositing into a bank account, or by cash on delivery only within Greece or by receiving it from our physical store of our company after payment on the spot. It is noted that for the collection from the physical store of our company there is the possibility of prepayment by credit card or by depositing into a bank account. The possibility of cash on delivery within Greece does not apply in the case of multiple orders
iii) If it is possible for the user, the e-mails mentioned in article 6.11 above are sent to the e-mail address (e-mail) that he will declare to our competent representative. Otherwise, the user accepts that the confirmation of the order that will be recorded in the telephone conversation is full proof of the total order and its price and that it meets the terms and conditions of your written notification, notification, confirmation of your order, where and when the the law requires it. In case of any problem with the execution of your order at any time and if it happens, we will contact you by phone on the telephone numbers you have indicated to us.
iv) For the rest, all the present Terms and Conditions apply to telephone orders.
7. PRICES
7.1 The company generally reserves the right, and the user accepts it, to freely formulate its pricing policy, to modify the prices listed on the website and to change and/or withdraw the offers at any time with or without prior notification to the users of the Website, the who will be informed of the current price from its relevant post. Although we endeavor to ensure that all details, descriptions and prices shown on this Website are accurate, errors may occur. If we discover an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order with the correct price or cancel it. If we are unable to contact you, we will consider the order to have been cancelled. If your order is canceled in accordance with our Terms and Conditions, but you have already paid for the products, you will receive a full refund free of charge.
7.2 All prices are in euros and include VAT. Any additional charges that may be incurred are clearly displayed and included in the 'Total Cost', such as for any refrigerator products, which are specially marked, and are shipped at the cost of additional special packaging.
7.3 The Services may contain typographical errors or other errors or inaccuracies and may not be complete or up-to-date. We therefore reserve the right to correct any errors, inaccuracies or omissions at any time and to change or update information on the Website without prior notice. We also reserve the right to refuse to fulfill any orders you have placed based on information contained in the Services that may contain errors or inaccuracies, including but not limited to errors, inaccuracies or out-of-date information regarding prices, shipping, payment terms or return policies.
7.4 It is pointed out that some products due to being standardized and packaged by their supplier may have a deviation of a few grams in their weight per package, but always within the range described on our website for a specific product price.
8. DELIVERY POLICY
8.1 Our company provides you with alternative ways of receiving and delivering products for your convenience. When placing your order, you are invited to choose how you wish to receive or ship the products you have ordered. Depending on the method you choose, the total final cost of your order will be determined by virtue of which the payment will be made and which will be included in the order confirmation.
8.2 Time, Method, Place of Pickup/Shipment
a) The delivery time of your order is defined before its finalization.
i) Pick up your order from our physical store Anagnostara 57, Kalamata, Greece during working days and hours, i.e. Monday - Friday 10:00-21:00, excluding holidays.
ii) In case you wish to have the order sent to a delivery address that you will declare to us (multiple deliveries are also possible) then the delivery will be made:
a. with our partner transport company.
b. Our company and its partners take all the necessary measures for the timely transfer of the order to the buyer within the basic delivery schedule of each transport company. We cannot guarantee either the arrival time or the exact delivery time of the ordered products, as these depend on the transport companies we work with. Our company is not responsible for any delays due to force majeure or fortuitous events or events beyond its control. In the event of any delays, our company will make every effort to contact you as mentioned in articles 6.11ii) and 6.12 above. Our company is responsible for the proper delivery of your order to the carrier, and from delivery the risk is transferred to the buyer according to article 524 of the Civil Code. Shipping costs are determined each time by the pricing policy of each shipping company, who are solely responsible for shipping charges and may change prices at any time. Our Company is not responsible for any such price change.
c) In case of exercising the right of withdrawal of article 11, the consumer should return the products with a carrier of his choice and bear the cost and responsibility of the transport himself. In case of return of any defective products (as long as the conditions of article 13 are met for the defective products or for the lack of agreed status), the return must be carried out after contacting our company which assumes both the cost and the responsibility of the transport from delivery of products returned to the carrier.
d) Gift orders: You can also order one or more gifts and send them to any recipient you wish, within the European Union, by simply filling in the special form you will find on our Website, with the recipient's address and details, so that the product to be delivered directly to him. You have the possibility of multiple shipments, to different destinations and with multiple recipients without limitation. When sending gift packages to other recipients, please ensure that the recipient can receive gift packages and that, in general, the gift will not, for any reason, be considered unwanted or accepted upon delivery, otherwise the product will be shipped to the billing address at the buyer's responsibility and expense. Please note that in the case of multiple shipments, it is not possible to pay cash on delivery.
e) It is clarified that in case of receipt by payment of cash from our physical store, or deposit to an account, as well as in the case of delivery by cash on delivery, our company retains ownership of the purchased products until full and complete payment and payment of the purchase price.g) It should be noted that deliveries are only made within working days (Monday – Friday excluding holidays) between (9.00 – 17.00 local time, except in the case of collection from our physical store) and the estimated delivery time from the registration of the order is from 2 up to 5 working days for deliveries within Greece and from 5 to 8 days for deliveries within the European Union after confirmation of the shipment.
f) Subject to any special charges for transport and delivery that will be expressly provided for in a product posted on our website, the general pricing policy is the following:
i) Shipping costs for orders within the European Union (made with the partner shipping company), excluding Greece, will be automatically calculated on the shopping cart page (depending on the volumetric weight of each order and the address) and will be included in the application of your order prior to completion and payment. For orders delivered to hard-to-reach destinations, or otherwise hard-to-reach areas, the cost, depending on the volumetric weight data of each order, is calculated according to the charges of the transport company. You can easily find out if your shipping address is considered a hard-to-reach destination by putting the shipping details in your shopping cart.
ii) For shipments throughout Greece, the shipping cost will be automatically calculated on the shopping cart page (depending on the address and volumetric weight details of each order) and will be included in your order request prior to completion and payment. In addition to the higher cost for orders delivered to remote or island destinations, or otherwise remote or island areas, there will be an additional "remote or island destination charge" (depending on the volumetric weight data of each order), according to the transport company's charges. You can easily find out if your shipping address is considered a hard-to-reach destination by putting the shipping details in your shopping cart.
iii) In the case of shipping gift baskets, there is always a separate shipping charge per composition. More specifically, for orders that include gift compositions, there will be a separate shipping charge for sending the gift composition and a separate charge for the rest of the order, (if of course there is one). The fee will be automatically calculated on the shopping cart page, (depending on the volumetric weight information of each order), and will be included in your order request prior to completion and payment. Please note that all the above prices may change at any time.
8.3 If at the time of delivery you are not at the delivery address to collect your package, the courier will leave you an information note with instructions on how to collect your order (and if supported by the particular Courier Company). In this case, the risk of loss or damage to the goods is transferred to the buyer, taking into account their fragile nature as expressly stated in article 6.9 above. The distributor will attempt to deliver the product to you up to 3 times (and if supported by the particular Courier company), otherwise it will remain at the distributor's premises at your own risk and expense and subject to the carrier's general storage conditions. In the event that you have declared payment by cash on delivery and do not contact our Customer Service Department via the Contact Us section to receive the product within 3 days of the failed delivery attempt to you, your order will be automatically cancelled.
8.4 If the product of the order is not available for reasons of force majeure for more than 30 days (after confirmation of the order) including but not limited to production deficiencies or supplier failure, our Customer Service Department will contact the customer to address the problem. Initially, an identical product or another trade name of the same product or a product from a different category or a substitute product will be recommended. If the customer does not agree to proceed with another purchase, a full refund will be offered within 30 days, free of charge.
9. GRANTS
9.1 Gift vouchers to third-party recipients are only sent electronically, with an email message (e-mail) that you will indicate to us. The user who will indicate to us another person to send the gift certificate is also responsible for the correctness of the information he declares to us. It is clarified that gift vouchers are not repaid in cash or by cash on delivery or by depositing into a bank account, but by the other payment methods, as defined in the next article. This means that if your shopping cart includes a gift voucher, you cannot pay by cash on delivery or by cash or bank deposit, regardless of whether there are other products in your cart. It is not possible to exercise the right of withdrawal from the gift certificate itself, nor from the products purchased through this card.
9.2 Ask the recipient to check that their Gift Voucher has not been spammed or blocked by any security software. If none of the above has happened and you cannot see the e-mail, please contact our Customer Service Department as soon as possible via the Contact Us section. The gift certificate can, at your request, be arranged to be sent to the recipient at a specified future date.
9.3 The gift voucher states the total value of the gift (including VAT). It is also not possible to issue a gift certificate with payment by cash on delivery or by cash or by depositing into a bank account. In the event that an order includes the issuance of a gift certificate, then even this order as a whole cannot be paid for by cash on delivery or cash or by depositing into a bank account.
9.4 Please note that you cannot use (redeem) multiple gift vouchers for one order. For each order you can use (redeem) only one gift certificate. The total value of the gift certificate must be used in one order, so you cannot use (redeem) part of the value of a gift certificate in one order and you cannot purchase products of less value than the gift certificate. If a user makes an order and purchase using a gift certificate, it is understood that all of these Terms and Conditions apply and the same procedures as for the purchase of products must be followed.
10. PAYMENTS
10.1 In order to serve you better and better, our company has a choice of payment method for the products you are interested in buying. In this context, you are given the opportunity to choose, as mentioned below, the method of payment for the products you are interested in buying, i.e. a) by credit card, b) cash on delivery only within Greece, c) cash payment - only valid in case receipt of the order from our physical store d) by deposit to the company's bank account. Please note that it is not possible to combine different payment methods for one order.
10.2 Specifically, we accept payments with VISA, VISA Debit, MasterCard, Maestro, and Company Gift Vouchers. Cash on delivery but ONLY within Greece and with a fee of €2.00 (including VAT). We also accept a deposit to the company's bank account as a payment method. It is clarified that we do not accept checks as a means of payment for purchases.
10.3 If you have chosen the credit card as a method of payment, the process will be carried out and completed through our trusted partner, a banking institution that provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by the highest online security systems (SSL (Secure Socket Layer) by Lets Encrypt) since they are governed by the declaration of our partner financial institution by the PCI/PSS protocol which guarantee a secure trading environment in too many big companies worldwide. The collection and processing of the payment details you send to us are only received by the cooperating financial institutions who are solely responsible for processing them for the completion of the payment.
10.4 It should be noted that payment upon receipt of the order at your place with "REFUND" is valid only within Greece and with a fee of €2.00 (including VAT). Pay only in cash and only in euros to the employee of our company, with the delivery of your order to your place, after first checking the product(s) you receive. Cash on delivery cannot be used on multiple deliveries. The same applies in case of receiving the products from our physical store as long as the payment is made on the spot in cash.
10.5 According to the applicable tax provisions, documents worth more than €500 to individuals (Retail Receipt) and to professionals/businesses (Sales Invoice) should be paid ONLY in the following ways:
Charge to credit or debit card
Bank account deposit
10.6 Discount coupons, promotional codes, special offers
From time to time, we may offer promotional or discount coupons that will apply to specific purchases made through this Website. Coupons, promotional codes and special offers cannot be combined with Gift Certificates, nor used to purchase a Gift Certificate. The terms of use of any discount coupon or promotional code will be specified at the time of issue and will clearly state their expiry date. In addition, we will create special offers, which will only be valid when used individually. We also reserve the right to withdraw an offer, discount coupon or promotional code at any time due to limited availability in stock and for any other reason or reason, or to replace the product in an offer with a similar product from stock where possible.
11. WITHDRAWAL
11.1 Our aim is to ensure total customer satisfaction. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem arises, please contact our Customer Service Department immediately via the Contact Us section for further details. Please also read Article 8 of the Delivery Policy which governs the issues of returns and applies in its entirety with this one.
11.2 Those users who purchase and sell from our online store as consumers may withdraw from the purchase within 14 days of receiving their order, by sending (within the above deadline) the withdrawal form or otherwise by sending the withdrawal statement together with the product provided that in this case both (product and declaration) will be received by the Company within 14 days of receipt of the product.The right of withdrawal excludes products that can be damaged or expire soon, or that are perishable and therefore sensitive.You can complete and submit the withdrawal form online from our website. If you use this feature, we will send you without delay on a permanent medium (e.g. email) confirmation of receipt of your withdrawal.
11.3 In the event that you exercise your right to withdraw from the purchase of a product that is not excluded then the following applies to the withdrawal of products purchased from our online store:
a) Returns must be made within 14 days at the latest from the exercise of your right of withdrawal (i.e. from the sending of the relevant electronic message (e-mail) provided for in article 11.2.) at your responsibility and expense exclusively to our physical store, Anagnostara 57, Kalamata, Greece.
b) In order for a return to be accepted, the product you send for collection by our company must be in the condition it was received, unused, complete with its original packaging intact, together with all the documents that accompanied it product, that the correct maintenance conditions have been maintained and generally that the products have not suffered any reduction in their value since it was not necessary to determine the nature, characteristics and function of the goods. We reserve the right to delay the refund until we have received the goods back.
c) Products being returned must be sent to the above address and accompanied by the Retail Receipt/Sales Invoice or the Slip.
d) If the conditions of paragraph b) and c) above are met, the refund of the price you have already paid will be made directly by us or in cooperation with the cooperating payment provider or in another way within the time period provided by law in the case of withdrawal. If you are refunded through a third party payment provider (for example, PayPal, Viva Payments, credit card, etc.) you may incur any fees charged by that third party provider based on their terms of use and operation, for for which our company is not responsible.
e) We especially point out that if the above conditions are not met or if there is no one of the aforementioned documents accompanying the product, your request for withdrawal cannot be satisfied, and the product will be returned to you at the consignee's charge.
f) It is recalled that the withdrawal does not apply in the case of the purchase of a Gift Voucher as stipulated in article 9 above.
12. CHANGE/CANCELLATION OF ORDER
12.1 Change or cancellation of an order (either for a product or for a Gift Voucher) is accepted only if the Order Confirmation has not been sent, i.e. the order has not been completed. Attention as it is pointed out that after order confirmation it is NOT even possible to change the declared delivery address for any reason, for security reasons (anti-fraud).
12.2 You may, if you are a consumer, exercise the right of withdrawal provided for in article 11 above or the product return procedure provided for in article 13.
12.3 In case of any problem, please contact our Customer Service Department for further details via the "Contact Us" section.
12.4 In the event that part or all of the price that has already been paid to our Company is required to be refunded following the cancellation or change of your order in accordance with the above, the corresponding amount will be returned to you immediately in a manner agreed between us. In the event that money is returned to you through a third party payment provider (for example a credit card) you may be charged with any commission that the specific third party provider will charge you based on its terms of use and operation, for which our company is not responsible.
13. RETURNS IN CASE OF ACTUAL DEFECT OR LACK OF CONTRACTED PROPERTY
13.1 Our aim is to ensure total customer satisfaction. However, if you receive a defective product through our fault, or if any other problem occurs through our fault, please contact our Customer Service Department immediately via the Contact Us section for further details.
13.2 In all cases of product returns due to an established actual defect or an established lack of agreed quality due to our fault, purchased from our online store, the following applies:
i) Returns are made exclusively to our physical store, Anagnostara 57, Kalamata, Greece. The receipt of the product from our Company will only be done by our partner carrier after you first fill in the product return form through the Returns section to inform us about the identified problem that has arisen with a specific product. The product to be returned will be received exclusively from the delivery address you indicated when placing your order.
ii) For a return to be accepted, the product must be in the condition it was received, unused, complete with the original packaging intact and the correct storage conditions have been maintained.
iii) Products returned must be accompanied by: Retail Receipt/Sales Invoice or Shipping Note. We especially point out that if there is no one of the aforementioned documents accompanying the product, your request cannot be satisfied and the product will not be received by our Company.
iv) We will process your Return request within a reasonable time.
14. USER - CUSTOMER OBLIGATIONS
The User - Customer of the online store is obliged to:
• Not to use the website of the online store to carry out actions, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against the online store, for actions, which are indicatively but not exclusively described in the Criminal Code , in Special Criminal Laws, in the Telecommunications Legislation, in the Legislation for the protection of Personal Data as well as in the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service.
• Not to infringe any form of Copyright of the Company or third parties.
• To strictly observe the applicable Terms of Use of the online store as well as the applicable personal data protection regulations of its subscribers and/or visitors to its websites.
• To provide complete and true personal information during the process of registering as a customer.
• To update his personal registration details, so that they correspond at all times to his true personal details. In the event that the Customer's registration information is found to be incorrect, the online store has the right to immediately deactivate the customer's account by informing him.
• To keep secret and not to reveal to third parties his password (PASSWORD) in the services of the online store. He is also obliged to IMMEDIATELY inform the online store via email at the email address info@lovelystore.gr of any unauthorized use of his code and password. The online store bears no responsibility for unauthorized use of its password, if it has not been previously informed about it.
• To confirm that he has exited his personal account at the end of each session.
• To provide correct and true Payment and Delivery Details for the orders placed in the online store. It is prohibited to use the website and the online store to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, promotes or expresses racial, ethnic or other discrimination, may cause harm to third parties in any way. Any action or omission that (a) infringes any patent, trademark, trade secret, copyright or other proprietary rights of both the Company and third parties, (b) contains viruses or other software that may cause interruption, damage, destruction is prohibited or obstruct the operation of any software or cause damage to the reputation and reputation of the Company, its Affiliates and Affiliated Companies and/or other users / Members / consumers, or may violate any personal or other data of the users of the website / electronic shop.In addition, it is prohibited:
(a) Any access or attempted access to information and data (including personal data) that is trafficked through the website and for which there is no authorization or authority to use.
(b) Accessing the online store with the purpose of creating or producing a product or service that competes with the Company's products/services.
(c) Facilitating in any way and by any means third parties to gain access to the data provided to lovelystore.gr by its users
(d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including and of the content and material (photos, graphics, texts, etc.) of the website.
15. DISCLAIMER
15.1 The content of this Website (in terms of posted products and offered Services) is provided without guarantees, conditions or other guarantees as to its accuracy. Unless otherwise expressly stated, to the fullest extent permitted by law, the Company and its suppliers, content providers and advertisers hereby expressly exclude any conditions, warranties and other terms that may otherwise be inferred from the applicable law and shall not be liable for any damages, including, but not limited to, direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other property, damage to reputation or goodwill , or for the cost of providing substitute products and services, arising out of or related to the use, inability to use, operation or failures of this Website or the Linked Websites and any material posted there, regardless of whether such damages could have been foreseen or arising in the context of the contract, the purchase and sale from our website, from the products of our website or from tort, based on the applicable law or otherwise. It is also not responsible in the event that you are entitled to a refund of part or all of the price for any delay by the cooperating payment service providers in executing the relevant order that the Company has given on time.
15.2 We are not responsible for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to your use of this Website or downloading any material posted on this or any Website linked to it.
15.3. The company and its partners make every effort, in the context of the technological control they carry out at regular intervals, so that the services, content and transactions of the Company are carried out smoothly and without interruption and that the high level of security it has is maintained. However, it is not responsible in the event that for any reason, including the case of negligence, the operation of the Website is interrupted or access to it becomes difficult and/or impossible and/or, despite the observed security measures, "viruses" or other harmful software and transmitted to users'/visitors' terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use it or causing problems in its proper operation or intercepting information concerning users' personal data . We are also not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, as well as for reasons due to technical or other network failure or reasons of force majeure or lucky events.
16. DISCLAIMER OF OWNERSHIP OF TRADEMARKS, IMAGES AND INTELLECTUAL RIGHTS OF THIRD PARTIES
Except where expressly stated to the contrary, all third-party trademarks and images of third-party products, services and/or sites appearing on this Website have no relationship or connection with the Company, therefore you should not rely on existence of such relationship or connection. Any trademarks/brand names appearing on this Website are the property of their respective trademark owners. Any reference to a trademark or brand name is used solely to describe or identify products and services and is in no way an endorsement that those products and services are endorsed by or affiliated with the Company. You may not extract and/or reuse parts of the content of the Website without the written consent of the Company. In particular, you may not use any data mining tools, robots or similar data collection and extraction tools to extract any content (either once or multiple times) or reuse any material parts of this Website, without the Company's express written consent. Additionally, you may not create and/or publish your own database containing material (eg our prices and product lists) parts of this Website without the Company's express written consent.
17. INDEMNIFICATION
You agree to indemnify, defend and hold harmless the company and its directors, officers, employees, consultants, agents and associates from any and all third party claims, liability, damages and/or costs (including, without limitation, legal fees consultants) arising out of your use of the Website or your breach of the Terms and Conditions. In any case, however, and as long as any damage to you is due to proven negligence of the company, the company is only responsible for covering any positive damage of the injured party that originates and is directly related to the damaging event and the negligence of the company. Likewise, all the limitations of liability stated in these terms of use, which the user/consumer/visitor/member of the Company recognizes and accepts in their entirety as valid and in accordance with good faith and business ethics, apply.
18. AMENDMENT
The Company has the right, at its absolute discretion, at any time and without notice, to modify, remove or change the Services and/or any page of this Website.
19. INVALIDITY
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected – all other terms will remain in full force and effect. In any event, where possible, a term/sub-term or part of a term/sub-term can be taken into account separately in order to make the remaining part valid, the term will be interpreted accordingly. Otherwise, you agree that the term must be corrected and will be interpreted to approximate the original meaning of the term/sub-term as closely as possible under the law.
20. COMMUNICATION
20.1 When you visit the Website or send us e-mails, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Website. As part of the Agreement, you agree to receive electronic communications from us, and that all agreements, notices, disclosures and other communications we provide to you electronically meet all legal requirements for written communication. We have a complaints handling process in place to try to resolve any dispute that may arise. If you have any complaints or feedback, please contact our Customer Service Department immediately via the "Contact Us" section.
21. SOCIAL MEDIA
The Site provides you with the option to interact with social media, namely Facebook Likes, Instagram, Twitter, Google+, Pinterest and others. These features may allow access and/or login to your social network accounts. We do not control these social network services and your profiles on them, and we cannot change your privacy settings on those services or set rules for how your personal information is used on those services. These issues can only be controlled by you and the social network service providers, not the Company. Before using any such feature available on our Website, we recommend that you read all policies and information about the respective social media services to better inform yourself about their privacy policies. We are not responsible for any actions or omissions of any social networking service provider or for your use of the features included in their platform.
22. WAIVER
22.1 To the extent permitted, we hereby exclude liability for any claims, losses, demands or damages of any kind relating to the Website or the data appearing on it, including without limitation direct, indirect, incidental or consequential losses or damages , whether these arise from the following indicative issues, loss of profits, loss of income, loss of data, loss of use or otherwise, whether or not the Company has been notified of the possibility of such losses. The foregoing shall apply whether such claims, losses or damages arise in tort, in contract, in negligence, under applicable law or otherwise. However, when you use our Services, your legal rights are not affected. Please keep in mind that our website is provided "as is". Consequently, access to it is solely the responsibility of the visitor/user.
22.2 We cannot accept responsibility for defects caused by suppliers and relating to products or services you find on our website. We cannot be held responsible for defects beyond our control. If you breach these terms and we take no further action, we reserve the right to use our rights and remedies in any other similar situation.
23. ELECTRONIC DISPUTE RESOLUTION
Our Company's online store is fully harmonized with the procedure for the out-of-court resolution of domestic and cross-border disputes in relation to the sales contracts drawn up with each of its users/customers, as described in KYA 70330/2015, which includes the arrangements regarding adaptation of Greek legislation, in compliance with Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on the alternative resolution of consumer disputes and for the amendment of Regulation (EC) no. 2006/2004 and the directive 2009/22/EC (the EECD directive) and the adoption of additional national measures to implement Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the electronic resolution of consumer disputes. The Electronic Dispute Resolution platform is directly connected to the competent Alternative Dispute Resolution (ADR) bodies, which undertake the processing of complaints. In Greece, the competent bodies are
A) the Independent Authority "Consumer Advocate" and B) the Ombudsman for Banking and Investment Services.
Guidelines for Electronic Dispute Resolution are listed at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
24. GOVERNING LAW AND JURISDICTION
These terms are governed by and interpreted in accordance with the laws of Greece and the European Union (EU). You agree, as do we, that you submit to the exclusive jurisdiction of the courts of Kalamata in Greece, Europe.
25. THE ENTIRE AGREEMENT
25.1 The above Terms and Conditions bind the parties (the company and the users) in their entirety and constitute the entire agreement of the parties and supersede any and all prior and current agreements between you and the Company.
25.2 In the event that a term of the contract is deemed to be abusive or invalidated, this does not affect the other terms of the contract which are still valid and binding on the parties.
25.3 Any delay by the parties in exercising part or all of the rights deriving from these terms does not result in a weakening or waiver of said right which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.